Champions For Care
Action Pact Workbook, © 2004.
Champions For Care is not a typical workbook with a set of in-services to be directed
by a staff developer, but it is uniquely designed and written to be accessible for teams
themselves to take charge and plan and direct their own trainings.
The workbook is designed to provide any and all staff members with the skills needed
to work as a team, to take on leadership responsibilities, and to work together to create
a world where residents receive quality care and employees enjoy a good work life.
It is arranged into 8 short in-services to grow team and leadership skills. They
include:
Share the Leadership:
- Learning Circle
- Team Meeting Model
- Attributes of Leadership
Decision-Making:
Growing People Skills:
- Observing Behavior
- Listening Skills
- Giving and Receiving Feedback
Growing Team Skills:
- Team Evaluation and Skills
This workbook was written and developed for Wellspring by Action Pact, Inc. and was
funded by the Commonwealth Fund through the University of Minnesota, Department of
Healthcare Management. The nationally recognized Wellspring Model, established in 1994,
provides long-term care facilities with a proven methodology to imbed the principles of
continuous quality improvement into daily business practices. Their dual focus on quality
improvement in both clinical care and organizational culture change distinguishes the
Wellspring Model from other nursing home quality improvement models. The workbook was
created by LaVrene Norton of Action Pact, Inc. The folks at Action Pact, an education
and development company, have been devoted to culture change in long term care since
1986.
